Why should you join the BlueCross BlueShield of South Carolina family of companies? Other companies come and go, but for more than seven decades we’ve been part of the national landscape, with our roots firmly embedded in the South Carolina community. Business and political climates may change, but we’re stronger than ever. Our A.M. Best rating is A+ (Superior) — making us the only health insurance company in South Carolina with that rating. We’re the largest insurance company in South Carolina …and much more. We are one of the nation’s leading administrators of government contracts. We operate one of the most sophisticated data processing centers in the Southeast. We also have a diverse family of subsidiary companies that allows us to build on a variety of business strengths. We deliver outstanding service to our customers. If you are dedicated to the same philosophy, consider joining our team!

Job Title: Representative, Enrollment II

Position Details: 

• MAX PAY RATE: $16.00/HOUR
• WORK SCHEDULE: M-F, between 8 am -6 pm (OT as needed)
• 100% Onsite at 4101 Percival Road; Columbia, SC 29229
• HIRE JUSTIFICATION: Peak Season
• TRAINING: 4-6 weeks of training
• PREFERRED/NICE TO HAVE skill sets/qualities: Microsoft office skills (Advance Excel skills)

Duties:

• Responsible for daily workflow activities to include the following membership/enrollment activities: processing of applications for new enrollments, terminations/cancellations, changes, renewals, database updates, and/or monthly billings.
• 50% Receives and logs subscriber and member enrollment applications to the system. Processes/keys complex applications including new enrollments, terminations/cancellations, changes, and renewals. Updates all electronic enrollment files. Works edit/error reports generated from membership transactions.
• 15% Works with multiple operational areas to ensure relevant/appropriate group structure, status, benefits, and/or billing. May prepare and issue contracts, benefit books, and standard and custom id cards.
• 15% Responds to and resolves customer inquiries. Contacts plan administrators and internal and external customers to resolve issues/problems.
• 10% Trains new staff and updates/maintains accurate desk procedures. Assists with problem resolution.
• 10% Coordinates monthly billing and preparations of monthly invoices. May print, register, and mail monthly bills. 

Required Skills and Abilities: 

• Required Education: High School Diploma or equivalent. 
• Required Work Experience: 2 years of customer service, administration/clerical support or a combination of the two. 
• 1 year of experience in a membership/billing/accounts area (may be concurrent). 
• Ability to acquire knowledge of the membership system. 
• Good judgment. 
• Effective customer service and organizational skills. 
• Demonstrated proficiency in spelling, punctuation, and grammar skills. 
• Ability to persuade, negotiate, or influence others. 
• Analytical or critical thinking skills. 
• Ability to handle confidential or sensitive information with discretion. 
• Required Software and Tools: Microsoft Office. 

Preferred Skills and Abilities: 

• Computer systems support knowledge. Knowledge of booklet id card preparation, underwriting enrollment regulations, contract formats. 
• Preferred Specialized Training: Office technology or Secretarial Science.
• Knowledge of state and federal laws related to private business types of insurance. 
• Knowledge of standard benefit structures. 
• Preferred Software and Tools: Working knowledge of database software. 
• Work Environment: Typical office environment. Travel between office buildings. 
• Moving/carrying of boxes/materials.

Pay Transparency:

• This is the pay range that Magnit reasonably expects to pay someone for this position is $12.00/hour - $16.00/hour. 
• Benefits: Medical, Dental, Vision, 401K (provided minimum eligibility hours are met).

BlueCross is a strong supporter of our veterans, and many service men and women have joined our ranks. We’ve found the dedication, work ethic and job skills that serve well in the military excel in many of our lines of business, and we proudly have veterans filling positions in Human Resources, Information Technology, Customer Service, Operations, General Services and more. 

Through our government contracts, we also have employees serving at Shaw Air Force Base, the Naval Health Clinic in Charleston, the Naval Hospital in Beaufort and in our hometown of Columbia, S.C., at Ft. Jackson. If you are a full-time employee in the National Guard or Reserves, we will even cover the difference in your pay if you are called to active duty. If you're ready to join in a diverse company with secure, community roots and an innovative future, apply for a position now!