Why should you join the BlueCross BlueShield of South Carolina family of companies? Other companies come and go, but for more than seven decades we’ve been part of the national landscape, with our roots firmly embedded in the South Carolina community. Business and political climates may change, but we’re stronger than ever. Our A.M. Best rating is A+ (Superior) — making us the only health insurance company in South Carolina with that rating. We’re the largest insurance company in South Carolina …and much more. We are one of the nation’s leading administrators of government contracts. We operate one of the most sophisticated data processing centers in the Southeast. We also have a diverse family of subsidiary companies that allows us to build on a variety of business strengths. We deliver outstanding service to our customers. If you are dedicated to the same philosophy, consider joining our team!

Job Title: Customer Service Advocate III

Position Details:

• 3-MONTHS CONTRACT TO HIRE.
• WORK SCHEDULE: MONDAY THROUGH FRIDAY, 8:30AM - 5:00 PM.
• ONSITE INTERVIEWS WILL BE CONDUCTED AT THE PERCIVAL ROAD LOCATION. 
• TRAINING WILL BE 4-8 WEEKS.
• ONSITE ONLY POSITION - MUST BE A LOCAL CANDIDATE TO BE CONSIDERED.

Duties:

• Provides prompt, accurate, thorough and courteous responses to all complex customer inquiries. 
• Inquiries are typically non-routine and require deviation from standard screens, scripts, and procedures. Performs research as needed to resolve inquiries.
• 65% Responsible for accurate and timely response to complex telephone, written, web, or walk-in inquiries. Handles situations which may require adaptation of response or extensive research. Maintain all departmental productivity, quality and timeliness standards.
• 15% Initiate corrective actions, process adjustments, or perform other research to resolve inquiries. Evaluate inquiries to identify underlying causes and implement actions to prevent future issues. Coordinate with other departments to resolve problems. •10% Provide feedback to management regarding customer issues. Maintain accurate records concerning issues. Follow through on complaints until resolved or report to management as needed.
• 5% Maintain knowledge of procedures and policies. Assist with process improvements by recommending improvements in procedures and policies.
• 5% Assist with the training of new employees and cross training of coworkers. 

Required Skills and Abilities: 

• Required Education: High School Diploma or equivalent 
• Required Work Experience: 2 Years Customer service or claims processing experience OR Bachelor's Degree in lieu of work experience. 
• Preferred Education: Associate degree.
• Preferred Work Experience: 3 Years of customer service or claims processing experience.
• Strong oral and written communication skills. 
• Proficient in spelling, punctuation, and grammar. 
• Strong organizational, analytical, and customer service skills. 
• Ability to handle high stress situations. Basic business math proficiency. 
• Ability to handle confidential or sensitive information with discretion. 
• Ability to learn and operate multiple computer systems effectively and efficiently. 
• Required Software and Other Tools: Microsoft Office. 
• Work Environment: Typical office environment.

Preferred Skills and Abilities: 

• Ability to persuade, negotiate or influence. 
• Preferred Software and Other Tools: Knowledge of database software. 

This is the pay range that Magnit reasonably expects to pay someone for this position is $13.31/hour - $18.00/hour. Benefits: Medical, Dental, Vision, 401K (provided minimum eligibility hours are met).

BlueCross is a strong supporter of our veterans, and many service men and women have joined our ranks. We’ve found the dedication, work ethic and job skills that serve well in the military excel in many of our lines of business, and we proudly have veterans filling positions in Human Resources, Information Technology, Customer Service, Operations, General Services and more. 

Through our government contracts, we also have employees serving at Shaw Air Force Base, the Naval Health Clinic in Charleston, the Naval Hospital in Beaufort and in our hometown of Columbia, S.C., at Ft. Jackson. If you are a full-time employee in the National Guard or Reserves, we will even cover the difference in your pay if you are called to active duty. If you're ready to join in a diverse company with secure, community roots and an innovative future, apply for a position now!