Other companies come and go, but for more than seven decades we’ve been part of the national landscape, with our roots firmly embedded in the South Carolina community. Business and political climates may change, but we’re stronger than ever. Our A.M. Best rating is A+ (Superior) — making us the only health insurance company in South Carolina with that rating. We’re the largest insurance company in South Carolina …and much more. We are one of the nation’s leading administrators of government contracts. We operate one of the most sophisticated data processing centers in the Southeast. We also have a diverse family of subsidiary companies that allows us to build on a variety of business strengths. We deliver outstanding service to our customers. If you are dedicated to the same philosophy, consider joining our team!

Job Title:
Consultant, Quality Program

Position Details:

• Contract To Hire
• C2 Eligibility Required
• Remote for first interview; In person for second interview
• Partial Onsite: Tuesday, Wednesday, Thursday Onsite and as Needed - GPC
• Hours: 7-8 to 3:30-4:30 depending on start time
• Overtime may be required as business needs dictate. Overtime is not common and should not be expected.

Day to Day:

• Monitors and reports key process metrics and conducts data analysis to identify and drive necessary improvements.
• Quality Coach Role – works with Project Managers and core project teams to ensure all quality requirements are met including measurement review and causal analysis.
• Provides document control administrator and management training and support for QMS.
• Ensures all document control procedures are understood, followed and improved as needed.
• Provides support and education for all areas in the subsidiary or company implementing and maintaining the quality management system certification. This includes overseeing improvement activities and management review activities.
• Data analytics – as requested by Senior Management, the candidate will perform analysis on multiple deliverables to provide validation and trending regarding organizational goals.

Required Technology:

• Proficient in Microsoft Excel including Pivot Tables, Charting, PowerPoint, X-Lookups

Nice To Have:

• Microsoft Access
• Visio
• Statistical software such as JMP or Minitab

Soft Skills:

• The candidate will need to be able to have effective communication and cross functional coaching.
• This role works closely with other teams to support Quality Management Systems adherence and improvement, and the candidate must foster teamwork and motivate people to work toward shared goals/outcomes.
• The successful candidate will interact with matrix personnel and support the organizational mission to promote collaboration between teams.
• Example: If a project leader is not following the established process, the successful candidate will work one on one with the PL to ensure they know what to do and where to get the proper artifacts. An unsuccessful candidate would tell the PL to go to the Quality Management Systems folder and review their policies.

Team Information

PGBA Quality Support Team

This position is part of the PGBA Quality Support Team, which currently includes five members. The team is composed of skilled quality professionals dedicated to driving process improvement and operational excellence. Team members get exposure to multiple areas of the business such as Project Management, Client Management and Application Development, allowing for strong professional development and cross-functional experience.

The Quality Support Team reports to the Systems Security Officer. Together the Security and the QST ensure that policies and procedures are properly maintained and adhered to.

Position Summary

Provides direction and guidance for implementing and improving the Quality Management Systems at the subsidiary or organization level. Ensures operating areas within authority achieves and maintains applicable quality management system registration. Responsible for related education, communications, and support activities, including auditing activities. May coordinate related activities in each operating division.

Essential Duties and Responsibilities

20%

• Provides support and education for all areas in the subsidiary or company implementing and maintaining the quality management system certification.
• This includes overseeing improvement activities and management review activities.

20%

• Provides internal auditing support for all functional areas and provides appropriate management feedback on audit results.
• Tracks major findings and corrective actions to ensure timely resolution.

20%

• Creates, controls, and maintains all forms, manuals, and other reference materials common to the subsidiary or company per the quality standards.

20%

• Plans, schedules, and tracks all external registration and surveillance audits for subsidiary or company.
• Provides appropriate senior management feedback and reporting on all external audit results.
• Ensures that all audit findings are corrected and implemented within established timeframes.

20%

• Monitors and reports compliance with corporate requirements, such as Service Level Agreements.
• Performs data analysis as required to effect improvements when necessary.

Required Skills and Abilities

• Advanced knowledge of Quality Management Systems methodology.
• Exceptional interpersonal, analytical, decision-making, and organizational skills.
• Strong knowledge of automated records/reporting systems, including the ability to troubleshoot and resolve systems problems.
• Ability to prepare management reports and make presentations.
• Attention to detail.

Required Software and Tools

• Microsoft Office.

Required Education

• Bachelor's Degree or 4 years equivalent work experience.

Required Work Experience

• 7 years experience in quality management systems development and implementation, including:
• 3 years auditing in accordance with ISO9000, TQM, Six Sigma, CMMI, or Baldridge criteria standards.

Pay Transparency:

• This is the pay range that Magnit reasonably expects to pay someone for this position is $39.87/hour - $56.96/hour W-2.
• Benefits: Medical, Dental, Vision, 401K (provided minimum eligibility hours are met).

BlueCross is a strong supporter of our veterans, and many service men and women have joined our ranks. We’ve found the dedication, work ethic and job skills that serve well in the military excel in many of our lines of business, and we proudly have veterans filling positions in Human Resources, Information Technology, Customer Service, Operations, General Services and more.

Through our government contracts, we also have employees serving at Shaw Air Force Base, the Naval Health Clinic in Charleston, the Naval Hospital in Beaufort and in our hometown of Columbia, S.C., at Ft. Jackson. If you are a full-time employee in the National Guard or Reserves, we will even cover the difference in your pay if you are called to active duty. If you're ready to join in a diverse company with secure, community roots and an innovative future, apply for a position now!