Why should you join the BlueCross BlueShield of South Carolina family of companies? Other companies come and go, but for more than seven decades we’ve been part of the national landscape, with our roots firmly embedded in the South Carolina community. Business and political climates may change, but we’re stronger than ever. Our A.M. Best rating is A+ (Superior) — making us the only health insurance company in South Carolina with that rating. We’re the largest insurance company in South Carolina …and much more. We are one of the nation’s leading administrators of government contracts. We operate one of the most sophisticated data processing centers in the Southeast. We also have a diverse family of subsidiary companies that allows us to build on a variety of business strengths. We deliver outstanding service to our customers. If you are dedicated to the same philosophy, consider joining our team!

Job Title: Analyst, Technology Research

Position Details:

• About the Team: We have a sub team of 20 members of the greater team of 70 for all of Workstation Support.  We have many tenured techs some with over 20 years at BlueCross and that shows our people enjoy this company, environment, and the work we do.  We work well together and are focused on our customers.
• Role is Onsite - Travel within other Blue Cross locations in Columbia. Possible travel to Florence and Surfside Location.
• C2  eligibility is required
• Line of Business: Workstation Support / Corporate & Commercial Support
   

Responsibilities:

• Reviews, tests, and accepts software and hardware as it relates to all supported technologies in the company’s environment. Researches and tests both new products and problem resolutions. Manages and maintains an in-depth pool of technical advice and expertise to provide information and guidance of the infrastructure assigned.
• 50% Research and stay abreast of all information that may impact the lifecycle of any supported technology or product. Reviews and recommends all new hardware and software that applies to supported technologies in the BCBSSC environment. Participates in the analysis of the requirements for the enterprise and applying emerging technologies to support long-term business objectives. Assists with various related projects.
• 40% Responsible for testing, product review and research as well as documentation efforts. Ensures complete review of products that can fulfill the customer’s business needs and that mitigate risks associated security vulnerabilities.
• 10% Establishes and maintains effective working relationships and open communication with vendors, operations, architecture, and management staff. 

Required Skills and Abilities: Knowledge of a variety of information technology products and solutions. Strong research, customer service, verbal and written communication, and presentation skills. Strong attention to detail. Good judgment. Ability to work and communicate effectively with all levels of the IT organization. 

Required Software and Other Tools: Microsoft Office. Software and tools will vary based on the technologies supported. 

Work Environment: Fast paced, multi-platformed environment which may require action and response 24X7 to support the technical business needs of the customer. 

Required Education: Bachelor's degree in Computer Science, Information Systems, or other related field. or 4 years of job related work experience or 2 years of job related experience plus an associate’s degree in Computer Science, Information Technology or other job related degree Required Work Experience: 2 Years of specific knowledge of the technology(s) or product(s) to be supported including 1 year directly supporting the technology(s) or product(s). 

Required Technologies: Video chat, Audio & Visual support of Crestron & Extron devices Crestron Extron Microsoft Teams rooms Audio & Video Installation experience Good Customer support and experience communicating with customers and understanding their needs.

Soft skills: Troubleshooting skills. Customer service and communication are the biggest skills needed in this role since we directly work with keeping users productive.

This is the pay range that Magnit reasonably expects to pay someone for this position is $20.00/hour - $28.57/hour. Benefits: Medical, Dental, Vision, 401K (provided minimum eligibility hours are met).

BlueCross is a strong supporter of our veterans, and many service men and women have joined our ranks. We’ve found the dedication, work ethic and job skills that serve well in the military excel in many of our lines of business, and we proudly have veterans filling positions in Human Resources, Information Technology, Customer Service, Operations, General Services and more. 

Through our government contracts, we also have employees serving at Shaw Air Force Base, the Naval Health Clinic in Charleston, the Naval Hospital in Beaufort and in our hometown of Columbia, S.C., at Ft. Jackson. If you are a full-time employee in the National Guard or Reserves, we will even cover the difference in your pay if you are called to active duty. If you're ready to join in a diverse company with secure, community roots and an innovative future, apply for a position now!